PRIVACY POLICY

Vtec Group Ltd of Unit 3, Cooksland Industrial Estate, Bodmin, Cornwall, PL31 2QB is committed to protecting and respecting your privacy and personal information.

Our privacy policy applies to all the products, services and websites offered by Vtec Group Ltd (“Vtec” or “We”), which are collectively known as “services” in this policy. This policy, together with our terms of use (and any other documents referred to as part of these terms), sets out how we use and protect any information we hold.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. From time to time, we may make changes to our Privacy Policy by updating this page. By using our website, please note that you are agreeing to be bound by this policy.

ENSURING DATA SECURITY

We are committed to ensuring that your personal information is secure and confidential. In order to prevent un-authorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

When using our website, the URL starts with ‘https’ and you should see a padlock symbol, which means your data should be encrypted when it is sent from your computer to our server.

INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following data about you:

• Information you give us. You may provide information about you by filling in forms on our site or by corresponding with us by phone, email or otherwise. This includes information you provide when you register to use our site, subscribe to our service, search for a product, contact us with a query and when you report a problem with our site. The information you provide may include your name, address, email address and phone number, company or project information, financial information or personal description.
• Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
  • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • general information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
• Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide.

HOW WE USE YOUR INFORMATION

We use information held about you in the following ways:

Information you give to us. We may use this information to:

• carry out our obligations arising from any contracts entered into between you and us;
• respond to an enquiry you have made and provide you with the information, products and services that you request from us;
• provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
• maintain internal records;
• send you relevant communications, which you have opted in to receive, using the email address or other contact details that you have provided. If you do not wish for us to use your data in this way, you can opt out at any time by emailing info@vtecgroup.co.uk;
• notify you about important changes to our service;
• improve the information provided on our website and ensure that content from our site is presented in the most effective manner for you and for your computer.
• seek your feedback or comments on your experiences to help us improve our service to you and other clients.

Information we collect about you. We may use this information:

• to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
• to improve our website to ensure that content is presented in the most effective manner for you and for your computer;
• to allow you to participate in any interactive features of our service, when you choose to do so;
• as part of our efforts to keep our site safe and secure;
• to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
• to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information for the purposes set out above (depending on the types of information we receive).

DISCLOSURE OF YOUR INFORMATION

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may disclose personal information to third parties in the below circumstances:

• For the purposes of service delivery and fulfilment of our contractual obligations, as agreed with you e.g. delivery details will be shared with our delivery partner to ship you the final product.
• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
• If Vtec Group Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use; or to protect the rights, property, or safety of Vtec Group Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

WHERE WE STORE YOUR PERSONAL DATA

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

USE OF COOKIES

Like many other websites, the Vtec website uses cookies for legitimate interests of delivering and optimising our services (where the cookie delivers essential functionality). Cookies are small bits of data we store on the device you use to access our services so we can recognise repeat users. They collect general statistical data about your browsing actions and patterns and do not identify you as an individual.

Information about our use of cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies. We may use the following cookies:

• Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
• Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
• Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

LINKS TO OTHER WEBSITES

Our site may, from time to time, contain links to other websites of interest, run by other organisations eg. partner networks, advertisers and affiliates.  However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites. Such sites are not governed by this privacy statement. Please exercise caution and ensure you look at the privacy statement applicable to the website in question before you submit any personal data to these websites.

YOUR CHOICES

You have a choice about whether or not you wish to receive information from us. We will contact you for marketing purposes by email, phone or text message if you have provided your prior consent.

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, look for the option that you can click to indicate that you would like to be contacted for marketing purposes.
• If you have previously agreed to us using your personal information for marketing purposes, you may change your mind at any time and update your communication preferences by speaking to the team directly, emailing us via info@vtecgroup.co.uk or writing to us at Unit 3, Cooksland Industrial Estate, Bodmin, Cornwall, PL31 2QB.

ACCESS TO INFORMATION

Please direct any questions regarding this policy and our privacy practices to:

• info@vtecgroup.co.uk
• 03307 00 00 30
• Unit 3, Cooksland Industrial Estate, Bodmin, Cornwall, PL31 2QB

You have legal rights to request information on the data we hold and to obtain its correction, update, amendment or deletion in appropriate circumstances. If you would like to request a copy of the information we hold about you, please contact us on the above details. This information will be provided free of charge by secure email. We may charge a small amount for providing you with a hard copy of your personal information.

CHANGES TO PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy. This policy was last updated on 26th September, 2022.